Frequently Asked Questions
Find answers to common questions about using Wakabus as a traveller or transporter
Simply enter your departure city, destination, and travel date on our platform. You'll see a list of available rides from verified drivers heading your way. Choose the one that fits your schedule and budget, pay instantly, and your seat is confirmed immediately—no waiting for driver approval!
Ride prices vary depending on the route, distance, and driver. On average, you can save up to 60% compared to traditional transport options. The price is displayed upfront before you book, so there are no surprises.
Absolutely! All our transporters go through a thorough verification process including ID verification, transporter's license validation, and vehicle inspection. We also have a rating system so you can see feedback from previous passengers.
We offer multiple secure payment options including bank transfers, card payments, and mobile money. Payment is made instantly when you book—your seat is confirmed immediately and the transporter is notified. All payments are processed securely through our platform.
Yes, you can cancel your booking. Cancellation policies may vary depending on how close to the departure time you cancel. We recommend canceling at least 24 hours in advance for a full refund.
In the rare event that a driver doesn't show up, you'll receive a full refund. Our support team is available 24/7 to help you find an alternative ride or resolve any issues.
Luggage allowance depends on the vehicle type and available space. Most rides accommodate one medium-sized suitcase and a carry-on bag. For larger luggage, we recommend contacting the driver beforehand.
Yes! You can book rides for family members or friends. Just make sure to provide their correct contact information so the driver can reach them on the day of travel.