Terms of Service
Last updated: December 2025
1Agreement to Terms
By accessing or using the Wakabus platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Important: These terms constitute a legally binding agreement between you and Wakabus. Please read them carefully before using our platform.
2Description of Service
Wakabus is a ride-sharing platform that connects drivers traveling to specific destinations with passengers heading the same way. We facilitate:
- Matching travelers with verified drivers on similar routes
- Secure payment processing for ride bookings
- Communication between drivers and passengers
- Trip management and booking confirmations
- Customer support services
Wakabus is a technology platform and does not provide transportation services directly. Drivers are independent contractors, not employees of Wakabus.
3User Eligibility
🧳 For Travelers
- • Must be at least 18 years old
- • Must provide accurate personal information
- • Must have valid payment method
- • Must agree to community guidelines
🚗 For Drivers
- • Must be at least 21 years old
- • Must have valid driver's license
- • Must have valid vehicle insurance
- • Vehicle must pass safety requirements
- • Must complete verification process
4Booking and Payment
Instant Booking
When you book a ride, payment is processed immediately and your seat is confirmed instantly. The driver is notified of your booking automatically.
Payment Processing
All payments are processed securely through our platform. Drivers receive payouts after successful trip completion. Wakabus may charge a service fee.
Pricing
Drivers set their own prices within platform guidelines. All prices are displayed before booking, including any applicable fees.
5Cancellation Policy
Traveler Cancellations
- • 24+ hours before: Full refund
- • 12-24 hours before: 50% refund
- • Less than 12 hours: No refund
- • No-show: No refund
Driver Cancellations
- • Drivers must honor confirmed bookings
- • Cancellations result in full passenger refund
- • Repeated cancellations may lead to account suspension
- • Emergency cancellations should be reported immediately
6User Conduct
All users must:
- Treat other users with respect and courtesy
- Provide accurate and truthful information
- Comply with all applicable laws and regulations
- Not engage in discriminatory behavior
- Not use the platform for illegal activities
- Not harass, threaten, or harm other users
- Maintain cleanliness and safety standards (drivers)
Warning: Violation of these conduct rules may result in immediate account suspension or termination.
7Safety
Safety is our priority. We implement various measures including:
Driver Verification
All drivers undergo ID and license verification
Rating System
Users can rate and review each other
24/7 Support
Emergency support available around the clock
8Limitation of Liability
Wakabus acts as a platform connecting drivers and travelers. We are not responsible for:
- •Actions or conduct of drivers or passengers
- •Quality or safety of transportation services
- •Loss or damage to personal belongings
- •Delays, cancellations, or route changes by drivers
- •Accidents or incidents during trips
9Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our platform. Continued use of Wakabus after changes constitutes acceptance of the modified terms. We encourage users to review these terms periodically.
10Contact Information
For questions about these Terms of Service, please contact us: