Privacy Policy
Last updated: December 2025
1Introduction
Welcome to Wakabus. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing platform.
By using Wakabus, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
2Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Profile information (profile picture, address, state of residence)
- Payment information (bank account details for drivers)
- Vehicle information (for drivers: vehicle type, make, model, plate number)
- Identity documents (driver's license, vehicle registration)
- Trip information (pickup/drop-off locations, travel dates)
- Communication data (messages between users, support inquiries)
3How We Use Your Information
We use the information we collect to:
- Facilitate ride bookings and connect travelers with drivers
- Process payments and payouts securely
- Verify driver identities and vehicle documentation
- Send booking confirmations, updates, and notifications
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Ensure safety and security for all users
- Comply with legal obligations and prevent fraud
4Information Sharing
We may share your information in the following circumstances:
With Other Users
When you book a ride, your name and contact information are shared with the driver. Drivers' names, vehicle details, and ratings are visible to travelers.
With Service Providers
We work with third-party companies for payment processing, email services, and analytics. These providers only access information necessary to perform their services.
For Legal Reasons
We may disclose information if required by law, to protect rights and safety, or to prevent fraud or illegal activities.
5Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- 🔐Encryption of sensitive data in transit and at rest
- 🔐Secure payment processing through trusted providers
- 🔐Regular security assessments and updates
- 🔐Access controls limiting who can view your data
- 🔐Secure storage of identity documents
6Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Withdraw consent for data processing
7Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: